1. Debiting your account

In the event that the net activity in your account on a day is negative or we need you to fund your account for any other reason relating to the Stripe Connected Account Agreement, you authorize and request Dendwell via Stripe to debit your bank account by using the Bankers’ Automated Clearing Services (Bacs).

You will be sent an e-mail confirmation of the direct debit set-up within three working days of you setting up your account and Stripe will notify you in advance of any debits.

2. Your responsibilities

It’s your responsibility to:

(a) Check whether or not your Bank Account can accept debit transfers through Bacs;

(b) Ensure that your account has sufficient funds to allow for a debit transfer; and

(c) Check your bank statement account details and verify that all amounts are correct.

If a debit transfer is returned to Stripe because your Bank Account has insufficient funds, it is your responsibility to fund the Bank Account so that we can re-process the debit transfer and you will be responsible for any costs incurred by us or Stripe in connection with such rejected transfer.

3. The Direct Debit Guarantee

If you request Stripe to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Stripe or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required.

4. Inquiries, Errors, and Disputes

If you believe there has been an error in debiting your account, you should notify Dendwell by contacting us at assist@dendwell.com or Stripe by contacting them at Stripe Support. Dendwell may notify Stripe of such an error on your behalf. You can also notify your own Bank.

If there has been an error, we’ll arrange with your bank to adjust your account and we’ll notify you of the amount of the adjustment. If we don’t find an error, we’ll respond to your query with evidence of the correctness of the transfer.

5. Changes to this Direct Debit Request Service Agreement

Dendwell/Stripe will provide you with at least 14 days’ notice before any changes to this Direct Debit Request Service Agreement. If you’d like

6. Privacy

Information relating to this Direct Debit Request Service Agreement will be treated according to Dendwell’s privacy policy and Stripe’s Privacy Policy.

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